gt999 Responsible Gaming
Gaming should be enjoyable — not stressful. gt999 believes it is most important that every player knows their own limits and is able to make informed decisions.
Player Safety is Our Priority
gt999 is an entertainment platform — it is not an alternative source of income. When placing bets or playing casino games, keep in mind that every bet carries an equal chance of winning or losing. We want every user to play consciously and by their own choice — without any pressure or compulsion.
Under gt999's Terms and Conditions, users must be at least 21 years old to participate in casino and betting activities in Bangladesh. Age is verified at the time of account registration, and we are always active in preventing underage access to the platform.
We know that online gaming can be a problem for some people. That is why our About Us page states that user protection and wellbeing are at the centre of our values. Any player can use the tools listed below to keep their gaming habits in check.
Remember: Gambling or betting is never a solution to financial difficulties. Placing more bets to try to recover lost money (chasing losses) is a dangerous habit. If you feel you are losing control over your gaming, please see the help options below.
Self-Limit Tools
After logging in to gt999, these limits can be set through the support team.
Deposit Limit
Set the maximum amount you will deposit on a daily, weekly, or monthly basis. Once set, a waiting period is required before the limit can be increased.
Deposit ControlLoss Limit
Set a maximum amount you can lose within a given period. Once this limit is reached, betting will be automatically stopped for that period.
Loss ControlSession Time Limit
Decide how long you will play in one sitting. Once the set time has passed, the platform will alert you to take a break.
Time ManagementCooling-Off Period
Put your account on a temporary pause from 1 day up to 6 weeks. No bets or deposits can be made during this time.
Temporary BreakSelf-Exclusion
Close your account for 6 months or permanently. This step is easy to take, but a specific process must be followed to reverse it.
Permanent / Long-Term ExclusionReality Check Reminder
At regular intervals, a pop-up message will tell you how long you have been playing and the total amount transacted in the current session.
Awareness AlertsTo activate these tools, contact gt999's 24/7 live chat or email support. The support team assists in both Bengali and English.
Warning Signs of Problem Gaming
It is often hard to notice when recreational gaming turns into a habit. If you see any of the signs below, take them seriously:
Financial signs: Betting beyond your spending budget; borrowing money or dipping into emergency savings to play; continuing to game while putting off bills or debt repayments.
Behavioural signs: Trying to "win back losses" by placing even more bets after a loss; being unable to stop playing despite trying; hiding your gaming from family or friends.
Emotional signs: Feeling restless or irritable when unable to play; losing focus on work, studies, or family; lying or concealing information about your gaming.
If you notice even one of the above signs in yourself, please see the support options below. Taking action early is always easier.
Where to Find Support
gt999 Live Chat Support
Contact us via live chat 24 hours a day, 7 days a week. Requests for account limits, cooling-off, or self-exclusion are processed immediately. Support is available in both Bengali and English.
Email Support
If you prefer to communicate in writing, contact us by email. Responsible gaming requests are handled with the highest priority. Email address: [email protected]
Family and Loved Ones
Talk to a trusted family member. Often the people closest to you are the first to recognise when help is needed. Letting them know makes it easier to find a solution together.
Professional Advice
Talk to a psychologist or counsellor. Gaming addiction is a recognised mental health matter, and seeking professional help is a sign of strength — not weakness.
gt999's Accountability
We do not just provide tools — we want to make sure they work. Under our Privacy Policy, your personal information and gaming data are fully protected.
- Every user's age is verified at account registration; those under 21 are not accepted.
- Self-exclusion requests are applied immediately — once active, no promotional or marketing messages are sent.
- If unusual changes are noticed in a user's behaviour, the support team may send a precautionary message.
- Using parental control software on computers or devices is recommended to protect minors.
- Account balance and transaction history can be viewed at any time, so you can stay aware of your spending.
- Answers to any responsible gaming questions can also be found in our FAQ.
Know the Risks of Gaming
The outcome of online betting and casino games is entirely random (based on a Random Number Generator). There is no "guaranteed strategy" or "winning formula". Previous results do not determine future results.
Whether it is slot games, live casino, or sports betting — keep one thing in mind: the RTP (Return to Player) percentage is a theoretical value indicating how much may be returned over the long term — it is not a guarantee. In the short term, results are completely unpredictable.
It is advised not to place bets while under the influence of alcohol or substances, or when you are in a disturbed state of mind. Decision-making ability is weakened in these states and the chance of financial loss increases.
A simple budgeting rule: Only play with money that, if lost, will have no impact on your daily life. Never use money set aside for food, rent, or family needs for betting.